Start narrow, measure, then escalate.
I cannot sign in
- confirm network connectivity
- confirm system date/time is correct
- retry after updating the app
Sync looks stuck
- verify free storage on the device
- confirm you are signed into the same account on each device
- leave the app open on a stable network for a full sync cycle
Missing media
- check whether the entry references media that was never fully downloaded
- confirm the file type is supported on your platform
Import/export problems
- verify you are using a current export format from the same major app generation
- keep a second copy of exports before attempting destructive restores
Still blocked
Email info@hellomnemo.com with:
- platform and app version
- what you expected vs what happened
- whether the issue involves sync, media, or import/export